gameloom
    Sign InRequest Early Access
    gameloom

    Terms of Service

    Last updated: 18 February 2026

    These Terms of Service ("Terms") govern your access to and use of the gameloom platform ("Platform"), operated by Gameloom FZ-LLC, a company registered in the United Arab Emirates ("we", "us", or "our"). By accessing or using the Platform, you agree to be bound by these Terms.

    These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, including Federal Law No. 5 of 1985 (Civil Transactions Law) as amended by Federal Decree-Law No. 25 of 2025, Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services, and all other applicable UAE federal legislation.

    1. Acceptance of Terms

    By creating an account or using the Platform, you confirm that you are at least 18 years of age (or the age of legal capacity as amended by Federal Decree-Law No. 25 of 2025) and have the legal capacity to enter into a binding agreement under UAE law. If you are using the Platform on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms.

    2. Description of Service

    gameloom is a SaaS platform providing game intelligence, assessment, design, and economy modelling tools for game studios and publishers. The Platform includes, but is not limited to:

    • Assessment Engine for game evaluation and greenlight decisions
    • Design Studio for concept development and design briefs
    • Economy Designer for monetisation modelling
    • Intelligence Hub for market data and benchmarks
    • AI-powered analysis and recommendations

    3. Account Registration and Security

    Access to the Platform may be subject to an early access whitelist. To use the Platform, you must:

    • Provide accurate and complete registration information
    • Maintain the security of your account credentials
    • Notify us immediately of any unauthorised access to your account
    • Accept responsibility for all activities that occur under your account

    We reserve the right to suspend or terminate accounts that violate these Terms or are found to have been registered with false information.

    4. Intellectual Property

    4.1 Our Intellectual Property

    The Platform, including its design, source code, algorithms, AI models, user interface, documentation, and all related intellectual property rights, are and remain the exclusive property of Gameloom FZ-LLC. These are protected under UAE Federal Law No. 38 of 2021 on Copyrights and Neighbouring Rights and Federal Law No. 36 of 2021 on Trademarks.

    4.2 Your Content

    You retain ownership of all data, game concepts, designs, and other content you submit to the Platform ("Your Content"). By using the Platform, you grant us a limited, non-exclusive licence to process Your Content solely for the purpose of providing the Platform services. We do not claim ownership of Your Content and will not use it for purposes other than delivering the services.

    4.3 AI-Generated Output

    Outputs generated by the Platform's AI features (assessments, recommendations, design suggestions, economy models) are provided as tools to assist your decision-making. You may use these outputs freely in your business, but they are provided "as is" and do not constitute professional advice. We make no guarantees regarding the commercial viability of AI-generated suggestions.

    5. Acceptable Use

    You agree not to:

    • Use the Platform for any unlawful purpose under UAE law
    • Attempt to reverse-engineer, decompile, or extract source code from the Platform
    • Interfere with or disrupt the Platform's infrastructure or security measures
    • Share account credentials or allow unauthorised third-party access
    • Upload malicious code, viruses, or harmful content
    • Use the Platform to infringe on the intellectual property rights of others
    • Scrape, harvest, or systematically extract data from the Platform
    • Use the Platform in a manner that violates UAE Federal Decree-Law No. 34 of 2021 on Combatting Rumours and Cybercrime

    6. Payment and Billing

    Certain features of the Platform may require payment. All fees are stated in the currency indicated on the Platform and are exclusive of applicable UAE Value Added Tax (VAT) at the prevailing rate (currently 5%) in accordance with Federal Decree-Law No. 8 of 2017 on Value Added Tax.

    • Fees are billed in advance on a subscription basis unless otherwise stated
    • All payments are non-refundable unless required by applicable UAE consumer protection law
    • We reserve the right to modify pricing with 30 days' prior notice
    • Failure to pay may result in suspension or termination of your access

    7. Confidentiality

    We treat all non-public information you provide through the Platform as confidential. We will not disclose your confidential information to third parties except where required by law, with your consent, or to our service providers bound by confidentiality obligations. This obligation survives termination of these Terms.

    8. Data Protection

    We process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the PDPL). Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal data.

    9. Disclaimers and Limitation of Liability

    9.1 Platform Availability

    The Platform is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free operation and may perform maintenance or updates that temporarily affect availability.

    9.2 No Professional Advice

    The Platform's assessments, AI-generated analyses, economy models, and recommendations are informational tools only. They do not constitute financial, legal, or professional advice. You should consult qualified professionals before making business decisions based on Platform outputs.

    9.3 Limitation of Liability

    To the maximum extent permitted by UAE law, including the Civil Transactions Law as amended, our total liability arising out of or in connection with the Platform shall not exceed the total fees paid by you to us in the twelve (12) months preceding the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

    10. Indemnification

    You agree to indemnify and hold Gameloom FZ-LLC harmless from any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the Platform, your violation of these Terms, or your infringement of any third-party rights.

    11. Termination

    • By you: You may terminate your account at any time by contacting us. Pre-paid fees for the current billing period are non-refundable.
    • By us: We may suspend or terminate your access immediately if you breach these Terms, or with 30 days' notice for any other reason.
    • Effect of termination: Upon termination, your right to access the Platform ceases. We will retain your data for a reasonable period to allow you to export it, after which it will be deleted in accordance with our Privacy Policy and the PDPL.

    12. Modifications to Terms

    We may modify these Terms at any time. We will provide at least 30 days' notice of material changes by posting the updated Terms on the Platform and updating the "Last updated" date. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use.

    13. Governing Law and Dispute Resolution

    These Terms are governed by the laws of the United Arab Emirates. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates, unless the parties agree to resolve the dispute through arbitration administered under the rules of the Dubai International Arbitration Centre (DIAC).

    14. Force Majeure

    Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, government actions, pandemics, power failures, or internet disruptions, in accordance with Articles 273 and 287 of the UAE Civil Transactions Law.

    15. Severability

    If any provision of these Terms is found to be invalid or unenforceable by a UAE court or tribunal, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

    16. Entire Agreement

    These Terms, together with our Privacy Policy, constitute the entire agreement between you and Gameloom FZ-LLC regarding your use of the Platform and supersede all prior agreements, understandings, and communications.

    17. Contact Us

    For questions about these Terms, contact us at:

    Gameloom FZ-LLC
    United Arab Emirates
    Email: contact@gameloom.ai